Live feeder sales and pickup policy.

All feeder sales are final.

We do not accept returns or exchanges of live, frozen, or insect feeders after they have been handed to the customer or an authorized pickup person. Feeders that leave our care cannot be brought back into our operation because of animal-welfare, health, food-safety, and biosecurity concerns.

Customers should inspect the product and packaging at pickup before leaving whenever practical.

Feeder insect quantities are approximate.

Feeder insects are portioned by weight or volume rather than individually hand counted. Any count shown is an approximate count or count-equivalent. We make a good-faith effort to meet the quantity ordered and generally include extra insects when practical, but the extra amount and the exact individual count are not guaranteed.

Incorrect items or significant quantity concerns.

Tell us immediately if you believe you received the wrong product or there is a significant quantity discrepancy. When possible, raise the concern before leaving pickup. Otherwise, text us as soon as you notice the issue with your name, pickup date, product, and clear photos of the unopened or unaltered order.

We will review reported issues individually. If we confirm an error on our part, Cold Blooded Cuisine may offer an appropriate correction, replacement, or account credit. We do not accept the feeders back. This problem-resolution process is not a general return or exchange policy.

Care after handoff is the customer's responsibility.

After handoff, the customer is responsible for safe transportation, suitable temperatures, secure containment, appropriate storage, and proper care or use. Cold Blooded Cuisine is not responsible for escape, injury, death, spoilage, or deterioration caused after handoff by transportation, temperature, housing, storage, delay, mishandling, or improper care.

Customers are responsible for choosing an appropriate feeder for their animal. Website information and informal sizing help are general information, not veterinary advice.

A request is not a completed order.

Sending a contact or special-order form does not create a purchase, reserve inventory, guarantee availability, or promise delivery. An order is accepted only after Cold Blooded Cuisine confirms the product, quantity, price, fulfillment method, and timing directly with the customer.

Pickup is by arrangement at a private Wheatfield location. The exact address is provided only after the order and pickup time are confirmed. Delivery is available only when separately confirmed.

Questions and rights that cannot be waived.

Text 219-816-2011 before purchase if you have questions about this policy. Nothing in this policy limits a right or remedy that applicable law does not allow a business to waive.