Sales and pickup policy.

Online paid orders, Zelle, and cash pickup.

When online ordering is enabled, checkout shows the payment methods currently available for your order. Card payment is handled securely by Stripe and is confirmed only after the processor verifies payment and our order system records it as paid. A browser confirmation screen by itself is not proof that payment succeeded.

A Zelle order is saved as awaiting payment verification. Sending money or reporting that you sent it does not mark the order paid; Cold Blooded Cuisine must verify receipt before preparing the order. A cash pickup order is saved with payment due at pickup and may be prepared before payment is collected. Zelle and cash orders have no CBC processing fee. Review the itemized checkout total before placing any order.

An order confirmation or payment does not mean the order is ready or that a pickup appointment exists. When your order is marked Ready for Pickup, text 219-816-2011 to arrange a convenient time. Do not travel until an authorized administrator separately confirms the appointment. The public website, initial order confirmations, and Ready for Pickup notices show only Wheatfield, Indiana. The exact private pickup address and instructions are provided only with the confirmed appointment. Card and Zelle payment must be confirmed first; cash remains due when you collect the prepared order.

Unpaid reservations and payment timing.

Valid orders reserve the selected inventory. For Zelle, checkout displays the verification window and your private confirmation shows the exact deadline. Place the order before sending payment, use the amount and recipient shown in its instructions, and send promptly so Cold Blooded Cuisine has time to verify receipt. An order still awaiting verification at its deadline expires and its inventory hold is released.

If you sent Zelle payment near or after an expired deadline, contact us for review; do not send the payment again. Sending money after a hold expires does not restore the cancelled order or guarantee stock.

Cash orders have a configured initial acknowledgement hold while waiting for Cold Blooded Cuisine to begin preparation. An unacknowledged cash order may expire and release its reserved stock when that hold ends. Once preparation begins or the order is Ready for Pickup, that initial deadline does not automatically cancel the order. Pickup timing is arranged with us; please contact us promptly if you cannot collect your order.

All feeder sales are final.

We do not accept returns or exchanges of live, frozen, or insect feeders after they have been handed to the customer or an authorized pickup person. Feeders that leave our care cannot be brought back into our operation because of animal-welfare, health, food-safety, and biosecurity concerns.

Customers should inspect the product and packaging at pickup before leaving whenever practical.

Feeder insect quantities are approximate.

Feeder insects are portioned by weight or volume rather than individually hand counted. Any count shown is an approximate count or count-equivalent. We make a good-faith effort to meet the quantity ordered and generally include extra insects when practical, but the extra amount and the exact individual count are not guaranteed.

Incorrect items or significant quantity concerns.

Tell us immediately if you believe you received the wrong product or there is a significant quantity discrepancy. When possible, raise the concern before leaving pickup. Otherwise, text us as soon as you notice the issue with your name, pickup date, product, and clear photos of the unopened or unaltered order.

We will review reported issues individually. If we confirm an error on our part, Cold Blooded Cuisine may offer an appropriate correction, replacement, or account credit. We do not accept the feeders back. This problem-resolution process is not a general return or exchange policy.

Care after handoff is the customer's responsibility.

After handoff, the customer is responsible for safe transportation, suitable temperatures, secure containment, appropriate storage, and proper care or use. Cold Blooded Cuisine is not responsible for escape, injury, death, spoilage, or deterioration caused after handoff by transportation, temperature, housing, storage, delay, mishandling, or improper care.

Customers are responsible for choosing an appropriate feeder for their animal. Website information and informal sizing help are general information, not veterinary advice.

Special requests are not paid orders.

Sending a contact or special-order form does not place an online checkout order, charge a card, reserve inventory, guarantee availability, or promise delivery. A special request remains nonbinding unless Cold Blooded Cuisine separately confirms the product, quantity, price, fulfillment method, and timing with the customer.

Special requests remain available for unusual sizes, bulk quantities, recurring needs, unavailable products, or items that are not configured for normal online checkout.

Private, arranged pickup.

Cold Blooded Cuisine is a home-based business, not a public storefront. Pickup is by confirmed appointment only. Once your feeders are Ready for Pickup, text 219-816-2011 to arrange a convenient pickup time. Do not show up without a confirmed pickup appointment. A request or text message does not itself confirm an appointment; only an authorized administrator can do that.

For an online order, the private street address is released only after the administrator confirms the pickup date and time, with card or Zelle payment confirmed or cash due at pickup. Marking an order Ready for Pickup does not release the address or authorize arrival. Keep your order-status link and pickup details private. For a separately arranged purchase that did not use online checkout, the address is provided only after the order and pickup timing are directly confirmed.

Delivery is available only when separately confirmed. An online checkout showing Local Pickup does not include or promise delivery.

Cancellations and refunds before pickup.

Contact us promptly if you need to request a cancellation before pickup. Eligibility depends on whether payment cleared, preparation has started, products were obtained or prepared specifically for the order, and any rights that apply under law. Cancelling an order does not itself return a payment. A card refund is confirmed through the payment processor to the original payment method. Any Zelle or cash repayment is arranged directly with Cold Blooded Cuisine and is confirmed only after funds have actually been returned; these are not automated card refunds.

If Cold Blooded Cuisine cannot fulfill a paid online order, we will contact the customer and arrange an appropriate refund or approved alternative. The no-return rule above applies after handoff.

Questions and rights that cannot be waived.

Text 219-816-2011 before purchase if you have questions about this policy. Nothing in this policy limits a right or remedy that applicable law does not allow a business to waive.